PlyCRM

Terms of Service

Last updated: February 19, 2026

1. Acceptance of Terms

By accessing or using PlyCRM ("the Service"), operated by Cameron's CRE LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and Cameron's CRE LLC regarding your use of the Service available at www.plycrm.com and all related applications and services.

2. Description of Service

PlyCRM is a customer relationship management (CRM) platform designed for commercial real estate professionals, with a focus on multifamily investment sales brokerage. The Service provides tools and features including, but not limited to:

  • Contact and client management
  • Property tracking and portfolio management
  • Deal pipeline and transaction management
  • AI-powered chat and data analysis
  • Data import and export capabilities
  • Activity logging and task management
  • Customizable dashboards and layouts
  • Sales comparable tracking

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By creating an account, you represent and warrant that you meet these requirements.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. Providing false or misleading information may result in the suspension or termination of your account.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.4 One Account Per Person

Each account is for a single individual user. You may not share your account credentials with others or allow others to access the Service through your account. Organizations requiring multiple users should create separate accounts for each individual.

4. Acceptable Use

You agree to use the Service only for lawful purposes related to commercial real estate business activities. Specifically, you agree not to:

  • Use the Service for any purpose that is unlawful or prohibited by these Terms
  • Upload, transmit, or distribute any malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to any part of the Service, other user accounts, or our systems and networks
  • Scrape, crawl, or use automated tools to extract data from the Service without our prior written consent
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure
  • Use the Service to send spam, unsolicited communications, or engage in harassment
  • Resell, sublicense, or commercially exploit the Service without our express written permission

5. User Content and Data

5.1 Ownership

You retain full ownership of all data, content, and information you enter, upload, or import into the Service ("User Content"). PlyCRM does not claim ownership of your User Content.

5.2 License to PlyCRM

By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, display, and transmit your User Content solely for the purpose of operating, maintaining, and providing the Service to you. This license terminates when you delete your User Content or your account.

5.3 Responsibility for User Content

You are solely responsible for the legality, accuracy, and appropriateness of your User Content. You represent that you have all necessary rights and permissions to enter, upload, or import the data you provide to the Service, including any personal information of third parties.

5.4 Content Removal

We reserve the right to remove or disable access to any User Content that we reasonably believe violates these Terms, applicable laws, or the rights of third parties.

6. Disclaimer of Professional Advice; Data Accuracy; Assumption of Risk

6.1 No Professional Advice

The Service is a data management tool only. Nothing provided through the Service — including but not limited to property data, deal valuations, market analytics, buyer matching scores, AI chat responses, seller summaries, comparable sales data, or any other output, report, analysis, or recommendation — constitutes professional advice of any kind. Specifically, the Service does not provide and shall not be construed as providing:

  • Real estate appraisal, valuation, or pricing advice
  • Legal advice or legal opinions
  • Financial, investment, or tax advice
  • Brokerage or fiduciary advice
  • Due diligence analysis or recommendations
  • Market forecasts, predictions, or guarantees of future performance

You should always consult qualified professionals (licensed appraisers, attorneys, accountants, financial advisors, etc.) before making any business, investment, or real estate decisions.

6.2 No Guarantee of Data Accuracy

We make no representations or warranties regarding the accuracy, completeness, reliability, currentness, or correctness of any data, information, or content displayed, calculated, imported, generated, or otherwise made available through the Service. This includes, without limitation:

  • Property data (including square footage, unit counts, ownership records, zoning, tax information, or any other property attributes)
  • Contact information, company details, and relationship data
  • Deal values, pipeline stages, and transaction information
  • Data imported from third-party sources (including CoStar, public records, MLS feeds, or any other external data source)
  • Computed or derived values, rankings, scores, and match results (including buyer matching, acquisition criteria comparisons, and deal analytics)
  • Any content generated, summarized, or suggested by AI features

Data may contain errors, omissions, or inaccuracies introduced during import, entry, processing, calculation, or display. You are solely responsible for independently verifying all data and information before relying on it for any purpose.

6.3 AI Features

The Service includes AI-powered features, such as an AI chat assistant, that generate insights, summaries, and analysis. These features:

  • Are provided for informational and convenience purposes only and are intended to assist, not replace, your professional judgment
  • May produce output that is inaccurate, incomplete, misleading, or otherwise unreliable
  • Are not a substitute for professional advice of any kind, including real estate, legal, financial, or tax advice
  • Should never be relied upon as the sole basis for any business decision, transaction, representation to a client, or regulatory filing

You must independently verify any AI-generated output before relying on it. We expressly disclaim all liability for any decisions made, actions taken, or actions not taken based in whole or in part on AI-generated content.

6.4 Assumption of Risk

You expressly acknowledge and agree that your use of the Service, including any reliance on data, reports, analytics, scores, matches, AI outputs, or any other information provided through or derived from the Service, is entirely at your own risk. You assume full responsibility for:

  • All business decisions made using, referencing, or influenced by data or output from the Service
  • Any financial losses, missed opportunities, lost deals, reduced commissions, or other damages arising from your use of or reliance on the Service
  • Any representations you make to clients, prospects, partners, or third parties based on information from the Service
  • Verifying the accuracy and completeness of all data before using it in listings, offering memoranda, broker opinions of value, marketing materials, or any other professional work product

7. Intellectual Property

7.1 PlyCRM Ownership

The Service, including its original content, features, functionality, design, source code, graphics, logos, and branding, is and shall remain the exclusive property of Cameron's CRE LLC and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Restrictions

You may not:

  • Copy, modify, distribute, sell, or lease any part of the Service or its software
  • Use our trademarks, logos, or branding without our prior written consent
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the Service
  • Create derivative works based on the Service without our express permission

8. Payment Terms

8.1 Pricing

Pricing for the Service is as listed on our website or as agreed upon in a separate written agreement. We reserve the right to change pricing with at least 30 days' notice. Price changes will not affect your current billing period.

8.2 Free Tier

A free tier of the Service may be available with limited features. We reserve the right to modify or discontinue the free tier at any time with reasonable notice.

8.3 Paid Plans

Paid subscriptions are billed according to the plan you select at the time of purchase. By subscribing to a paid plan, you authorize us to charge you on a recurring basis according to your selected billing cycle until you cancel.

8.4 Refunds

Refund requests are handled on a case-by-case basis. Please contact us at cameron@cameronscre.com if you believe you are entitled to a refund.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, THAT ANY DATA OR INFORMATION WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF ANY DATA, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

9.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAMERON'S CRE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or income
  • Loss of business opportunities, deals, or commissions
  • Loss of or damage to data
  • Loss of goodwill or reputation
  • Cost of procuring substitute services
  • Any losses arising from business decisions made based on data, output, analytics, or information provided by or through the Service
  • Any losses arising from inaccurate, incomplete, or misleading data, whether entered by you, imported from third parties, or generated by the Service (including AI features)
  • Any losses arising from missed follow-ups, missed deadlines, incorrect contact information, or any other data errors
  • Any losses arising from reliance on buyer matching, deal analytics, property valuations, or any other computed or derived information
  • Any damages to third parties caused by your use of data or information from the Service

THIS EXCLUSION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9.3 Maximum Liability

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT OF FEES YOU PAID TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

9.4 No Guarantee of Availability or Accuracy

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that any data stored in, processed by, or output from the Service will be accurate, complete, or free from corruption. We are not responsible for any loss or damage caused by planned or unplanned downtime, system failures, data transmission errors, data loss, or data inaccuracies.

9.5 Essential Basis of the Agreement

You acknowledge that the limitations of liability and disclaimers set forth in these Terms are an essential basis of the bargain between you and Cameron's CRE LLC, and that Cameron's CRE LLC would not provide the Service without these limitations. These limitations shall apply to the fullest extent permitted by law, even if any remedy fails of its essential purpose.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cameron's CRE LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

  • Your use of or reliance on the Service
  • Your User Content, including any claims by third parties relating to data you entered or imported
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any rights of a third party, including intellectual property or privacy rights
  • Any business decisions, transactions, representations, or actions you take based on data, information, or output obtained from or through the Service
  • Any claims by your clients, prospects, partners, or other third parties arising from your use of the Service or reliance on information obtained through the Service

This indemnification obligation shall survive the termination of your account and these Terms.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us at cameron@cameronscre.com or through the account settings in the Service. Upon termination, your right to use the Service will immediately cease.

11.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, fraudulent activity, or prolonged inactivity.

11.3 Effect of Termination

Upon termination, you will have 30 days to export your data from the Service. After this period, we will delete your data in accordance with our data retention practices described in our Privacy Policy. Sections of these Terms that by their nature should survive termination will remain in effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction and venue in such courts.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal claim, you agree to first contact us at cameron@cameronscre.com and attempt to resolve the dispute informally. We will make good faith efforts to resolve any dispute within 30 days of receiving your notice.

13.2 Binding Arbitration

If the dispute cannot be resolved informally within 30 days, either party may elect to resolve the dispute through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Texas by a single arbitrator. The arbitrator's decision shall be final and binding.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Provide at least 30 days' notice before the changes take effect
  • Notify you by email or through a prominent notice within the Service
  • Update the "Last updated" date at the top of these Terms

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Cameron's CRE LLC regarding the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.